Exceeding Customer Expectations Before and After the Sale
"Dear Ted,
I would like to thank the entire staff at Media Camping Center for all of the outstanding work and dedication "above and beyond the ... [ More ]
I would like to thank the entire staff at Media Camping Center for all of the outstanding work and dedication "above and beyond the call of duty" that was given to me. Jeff and George were more that I could ask for in a friendly and professional way. Also, Tina in service and Don in parts were great.
I have bought from two other dealers in the past, and I would say that Media Camping Center exceeded my expectations by far over the other dealers. I tell everyone about your great organization.
One Very Happy Camper."
David M. & Family, Collegeville, PA
"Dear Debbie,
Having a great first trip in our new trailer. It's the best vacation we've ever had. So glad we had you as a our salesperson! Thanks for everything."
Jim, Arlene, Julie & Jimmy
"Dear Ted,
I would like to take this time and thank you for a job well done and on our new Fleetwood Providence that was purchased at the RV show at Hershey Park. Jeff was one of the best salespersons I have ever met. He made me feel very good about the new coach. He was very knowledgeable and very personable. I really enjoyed talking with him and dealing on the coach. He made it feel like fun. The media people and management should be very proud of his abilities and friendly way with customers. Joe, from the service shop, was also a great person to be around. He was very knowledgeable and friendly. Joe made me feel very comfortable when I left Media Camping Center. I also was to commend Joe on helping me with my satellite system in the coach. I had some problems with the unit, but Joe got on the phone and stayed with me trying to get it operational. To me that is the mark of an excellent Service Manager who takes time from his busy schedule to help me. Again, thank you very much. We are very proud of our new coach and I would recommend Media Camping Center to any of my friends.
Thank You."
Steve E., North Carolina
"Hi Luke,
This is our first trip in our new Bounder! We love it and this place is great. It was an 8 hour trip and no problems! Herb drove it like a pro. Thanks again for all your help and say "Hi" to the gang in service. Everyone did a super job!"
Herb & Robin
"To Whom it May Concern:
I am writing to sing praises of your sales and service departments. Our travel trailer purchase began at another dealer, where I received zero assistance and even misinformation about the type of vehicle that I would need to pull a trailer. After three visits there, I was thoroughly disgusted and disheartened. An internet search pulled up your fine web site. I decided to make an hour's drive to Hatfield, and I ended up purchasing a trailer the sane day, due to the incredible assistance of Greg Sturges. Greg started by sitting me down and going over exactly what kind of truck we owned, so that he could calculate our towing capacity. After narrowing that down to 3,500 pounds, he showed me the models that I could choose from, a Starcraft Travelstar, a Shamrock and a Starcraft Antiqua. Even though the Antiqua was priced higher than I wanted to spend, he did his magic and gave me a price that was quite fair. He calculated all the 'hidden' costs like taxes, towing package, etc., and gave me a firm offer in writing. I left the Center knowing I had found exactly what I wanted and I called him that same day to confirm the sale. Upon date of delivery, Matt, our service technician, went over every nut and bolt of the trailer and then went on a 30 minute test drive with us so that my husband would be comfortable with all those creaks, groans and bumps associated with hauling a trailer. At the end of the test drive, he even tightened a bolt on the bottom of our truck which had nothing to do with the trailer or hitch, but was making noise. The sales staff in the parts department sold us everything we needed to stock the trailer but did not try to frighten us into buying a bunch of extra stuff that we didn't really need. We pulled out of the lot with as much confidence as one can, hauling 3,500 extra pounds. A week later, we took our first trip to Assateaque National Seashore. Even though there is no electric hookup there, we had the experience of a lifetime, grilling, cooking. Listening to our fine sound system and reveling in the joys of a hot shower. A small glitch with the radio system (no manual was included in our packet and your staff had already contacted Starcraft to mail us one directly) was our one and only problem. I cannot overstate how impressed and grateful my husband and I are for your exacting attention to detail and overall professionalism. We would gladly recommend Media Camping Center to anyone we know.
Thanks much"
Lynne and Steve T., Pennsylvania
"Hi Debbie,
Greetings from the Southwest! Seeing lots of beautiful scenery! Been in NM, AZ & now UT. Colorado later. The camper's been GREAT! We love it. Thanks for helping us find the right one."
Reg and Nancy C.
"Dear Dennis,
I love shopping in your store because I can get everything I need for all my trailers in one stop. I don't have to go here and there, looking all over for the parts I need. You folks have the best selection I've seen anywhere, and I travel the entire eastern United States.
Most places I've been to, they're always helpful, but they almost always have to order what I need, and because I don't know what a lot of parts are called, they often order the wrong thing. I never have a problem here because your parts people know exactly what I'm talking about, even if I don't.
The less time I spend chasing around for the parts I need, the more time I have to run my business and enjoy my family."
Lottie C., Owner C&M Concessions
"Dear Jeff,
We love the camper. Our first trip which was to Cherrystone in Virginia was great fun. Our family came for a few days and joined in. We love the tip-outs, they add a lot of room.
Since our trip to Cherrystone we have camped at Old Mill Stream Campground in Lancaster. Just our daughter and 2 grandchildren joined us for that trip. They LOVE to camp!
Thanks for being a great salesman."
Jim & Denise, Delaware
"Attention Sales Manager,
Both my husband and I were anticipating buying a camper with gloom. We thought it would be one of those experiences we had to-just do it! After buying cars through the years, we were bracing for the worst. We were so pleasantly surprised with the professionalism of your company. Dean was our salesperson and he was incredibly accommodating and ready to answer all of our questions big and small. He helped us each step of the way so it was an absolutely stress-free purchase.
Even now that we have our camper and are getting ready for our first camp out, I find that your service department is extremely helpful and reliable. They really know it all- we are convinced!
We would not hesitate to tell anyone who is thinking of buying a camper about our experience with Dean and the whole team at Media Camping Center."
Laurie J., Stockton, NJ
"Jeff,
Thanks for all your help. We love our new camper!"
