Exceeding Customer Expectations Before and After the Sale
"Dear Dennis,
I love shopping in your store because I can get everything I need for all my trailers in one stop. I don't have to go here and t... [ More ]
Thank you for such great training on our new Wildwood trailer. You are a wonderful asset to Media Camping Center!
Thank you for all the personal pointers and suggestions. You'll be happy to know it took us under 30 minutes to get everything set up the 1st time.
We'll see you in late October for winterizing. Continue doing what you do.
THANKS, Lecretia & Gene N., Philadelhia
"Dear Debbie,
We hope you are doing well...We have taken two camping trips thus far since we bought our camper and wanted to share a few pics with you.
We are enjoying the camper and our time out in the woods. We have several more planned. Thank you for making our first purchase easy and stress free. We also appreciate the help that the service team provided when we couldn't figure everything out during our first trip. From the time we met you and the team at Media Camping Center until now, it has been easy to ask questions about the RV and how things work. We never felt silly for asking trivial questions or asking multiple questions over the phone our first time out...They did a great job looking over the camper after our first trip and explaining it to John again.
Please pass on our comments to the service team as well. We went out this past weekend and hooked everything up without a problem.
Thank you for all you and the team their has done for us." John & Celeste Ruth
"Dear Ted,
I want to thank you and your staff for making my purchase of my new Flagstaff camper a pleasurable one. I cannot say enough about your salesperson, Debbie Ewer. From the day I stopped in to look at pop up campers to the day I purchased it, she was so professional and made me feel at home.
She went the extra mile and had cold bottles of water, toys and activities for my son to play with during our meetings. Even after purchasing the pop up, she had him get involved by having him help me close the camper, and gave him pointers on how to direct me when connecting the SUV to the camper. It was the hottest day of the year too, but she was a real trooper helping us the whole time.
Like I said, I cannot say enough about the way Debbie treated us as customers. I appreciate the personal touch she gave us. I am sure all your staff is very courteous and professional, and this is the reason why I chose Media Camping Center over your local competitors. Thank you and we are off to many years of camping."
Maureen S., Chalfont, PA
"Great sales team - great buying process - no pressure, just great advice. Excellent job! Judy was just great!"
Joseph & Laura A.
"Dear Ted,
Our overall experience with Media Camping Center was 5 Star. It started with Jeff Page answering questions by phone about coaches pictured on the internet. Later we met him at the show in Hershey and purchased our 2009 Jamboree RV with his assistance. When we picked up the coach at Media in Hatfield, George Davis guided us through the paper work and did an superior job for us, Roy gave us an outstanding and knowledgeable tour of the workings of the coach, and the people in parts and service were friendly and helpful and went out of their way to answer any and all questions we asked. Having purchased coaches through other dealerships, we can attest to this being the best experience of any of them. We would recommend Media Camping Center to anyone who is looking to purchase an RV. Many thanks to the entire staff at Media. We are very happy with our purchase."
Herman & Rachel, Fleetwood, PA
"Judy was great to work with. If it weren't for her we would still be shopping! Thank you , Judy."
Earl & Amber, F
"Hi Debbie,
We just wanted to drop you a line to thank you so much for selling us our Sunseeker. We have had 2 camping weekends so far, and are going out again this weekend. The picture attached is from our Maiden Voyage to Wildwood Bike Week. Last weekend we took it to Ocean City MD for Delmarva Bike Week. This weekend is just plain, old fashion camping, like the old days. We might actually stay at the campsite at night and have a fire.
You were really very helpful and knowledgeable about the motorhome and we really appreciate all the time you took with us. Thanks for sending us the photos, also. They look great.
Thanks again for everything."
Chuck & Mary Ellen Beaver
"Dear Judy,
We already have 4100 miles on our new Fiesta and are enjoying it and our trip. Santa Fe is beautiful. Hop in one of those RV's and head west when you get a chance. Thanks again for your all your good advice and helping us find the "perfect" motorhome!"
Jackie & Mill
"To the Store Manager:
The service I receive at your store makes me think I am your best customer even though I have never bought a camper from you. I know that this attitude among your employees is no accident and I thank you for providing a store where I always feel welcome. You have outstanding workers and I appreciate their service.
When the refrigerator in my camper stopped working, your service manager, Eric gave me the technical information I needed to determine if it could be fixed or needed to be replaced. When I determined that a replacement was in order, I stopped in and your Dennis and Joe in your parts department helped me pick the right one and ordered it for me. I was amazed when they called the next day and said it was ready for pick-up. I installed it and it works fine. How could anyone ask for better service?"
Dick S., Ottsville, PA
"Hi Rick!
We are having a great time. The motorhome is FANTASTIC! It works great and we have plenty of room. Thanks for all you're help finding the right RV for our family. See you soon."
